Terms & Conditions

About us

Charged Leads (ABN 37 345 804 662) is an appointment setting service for commercial energy brokers in Australia. We find business owners who want help with their power bill and book them into meetings with our broker clients. These Terms and Conditions govern the relationship between Charged Leads and our energy broker clients (“you”, “your”, “client”).

The service

We run advertising to business owners, qualify each business, and call the owner (including with an AI voice assistant) to confirm they want to speak with a broker. When they fit, we book a Google Meet appointment into your calendar and send you their details before the meeting.

We book businesses that pay $500 or more a month in power, where the person we book owns or manages the power bill, and where the business is in a National Electricity Market state or territory (NSW, VIC, QLD, SA, TAS or the ACT). Each appointment is booked with one broker only.

Appointment details are available in our client dashboard. We may also send them by other methods (such as email, SMS or a calendar invite).

What counts as a booked appointment

A billable appointment is a business owner or manager who meets the criteria above and turns up to the booked call with you.

If the business owner does not turn up, or turns out not to meet the criteria, we will replace the appointment at no cost. See “Replacements” below.

Pricing and prepaid packs

You pay a fee for each booked appointment, at the rate set out in your signed service agreement or shown at checkout. Prices are in Australian dollars and exclude GST unless stated otherwise.

Appointments are sold in prepaid packs of 5, 10 or 20 appointments. Packs are paid upfront through Stripe before we start booking.

We may update our pricing from time to time. We will give you reasonable notice of any change, and it will not affect a pack you have already paid for.

No sales guarantee

We book genuine business owners who have asked for help with their power bill and meet the criteria. We do not guarantee that any appointment will result in a signed contract, a commission, or any other outcome for your business.

Whether a meeting turns into a contract depends on many things outside our control, including your preparation, the rates you can offer, and the business owner’s circumstances. Any commission figures we show are typical examples only.

Replacements

We will book a replacement appointment in any of the following cases:

• The business owner does not turn up to the booked call and does not rebook
• The business turns out not to meet the criteria (for example, the power bill is under $500 a month, the person does not own or manage the bill, or the business is outside a NEM state or territory)
• The appointment is clearly a duplicate of a business you have already been booked with in the previous 30 days
• The enquiry is fraudulent or spam

Replacement requests must be made within 5 business days of the booked appointment time, with a short explanation. We will review requests promptly.

We do not replace appointments where the business owner attended and met the criteria but chose not to go ahead, or did not accept your offer. That is a normal part of sales.

Client responsibilities

You agree to:

• Hold any authorisations, registrations and insurances you need to act as an energy broker in the states you work in
• Keep your calendar availability up to date and turn up to every appointment we book on time
• Tell us as soon as possible if you need to cancel or move an appointment
• Treat enquirers professionally and in accordance with all applicable laws
• Use the business owner’s information only for the booked meeting and follow-up about their power bill, and in accordance with your obligations under the Australian Privacy Act 1988 (Cth)
• Not share, sell, or provide appointment information to any third party
• Keep your account and payment details up to date

Payment terms

Invoices are issued in accordance with your account agreement. Payment is due by the due date shown on each invoice. Late payments may attract interest and we may pause bookings until outstanding amounts are paid.

If you dispute an invoice, contact us within 7 days of the invoice date. Undisputed amounts remain due by the original due date.

Acceptable use

You must not use our service or the client dashboard to:

• Engage in any unlawful, misleading, or deceptive conduct
• Harass, threaten, or abuse enquirers
• Attempt to reverse-engineer, scrape, or misuse any part of the Charged Leads platform
• Circumvent or attempt to circumvent our systems or payment obligations

We may suspend or terminate your account immediately if we believe you have breached these terms.

Intellectual property

All content on the Charged Leads website and platform, including our brand, copy, and software, is owned by or licensed to Charged Leads. You may not reproduce or use any of it without our prior written consent.

Limitation of liability

To the maximum extent permitted by law, Charged Leads is not liable to you for any indirect, incidental, special, or consequential loss or damage (including loss of revenue, loss of profit, or loss of data) arising out of or in connection with our service, even if we have been advised of the possibility of such loss.

Our total aggregate liability to you for any claim arising out of or in connection with these terms or our service is limited to the total amount paid by you to us in the 3 months preceding the event giving rise to the claim.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.

Changes to these terms

We may update these Terms and Conditions from time to time. We will notify you of material changes by email or through the client dashboard. Continuing to use the service after changes take effect means you accept the updated terms.

Governing law

These terms are governed by the laws of Victoria, Australia. Any dispute arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Contact us

If you have any questions about these Terms and Conditions, contact us at lachie@chargedleads.com.